Our FAQs answer the most common questions about delivery, installation, payment and care. Moreover, you find clear facts here. Therefore, you save time before you buy.
Here we answer frequently asked questions about hot tubs, bathtubs, taps and saunas. So you find the right answer quickly. Is your question missing? Then write to us via Contact.
Frequently asked questions about ordering and delivery
How long does delivery take? Delivery within Germany takes 6 to 10 working days after payment is received.
What does shipping cost? Within Germany we charge a flat rate of 150 EUR per order. Details are on Shipping & Delivery.
Do you ship abroad? No. We currently deliver within Germany only.
Frequently asked questions about installation
Do I need a three-phase supply? Many hot tubs and sauna heaters need a 400 volt connection. Smaller models, by contrast, run on 230 volt. The value is stated on every product page.
Can I build the sauna myself? Our kits are pre-assembled. Two people therefore usually finish in one day. The electrical connection, however, always needs a qualified electrician.
What base is required? A level and load-bearing base is essential. Moreover a concrete slab works best.
Frequently asked questions about care and warranty
How do I care for my hot tub? Check the water values weekly. In addition, clean the filter regularly. Suitable products are in Accessories & Spare Parts.
How long is the warranty? The statutory warranty of 24 months applies. Some manufacturers grant longer periods for individual parts.
Advice before you buy
How can I pay? Currently by SEPA bank transfer. All details are on Payment Methods.
Can I return an item? Yes, within 14 days. The process is described on Returns & Refunds.
Further background on sauna bathing is published by the German Sauna Association.
Frequently asked questions
First of all, our team checks every model before we ship it. Moreover, we store the parts we sell, so repairs stay simple. In addition, you reach a real person by phone or e-mail. As a result, you know what happens after your order. For example, we confirm the delivery week in writing.
Furthermore, we plan the delivery route with you. Therefore, heavy goods reach the right room. Besides, our fitters explain the first start-up. Thanks to clear instructions, you can use the product on day one. Meanwhile, our service line stays open for questions.
Matching accessories and spare parts
- Above all, we ship insured across Germany. See our shipping terms.
- Also, you can pay by SEPA transfer. Read the payment options.
- In short, our FAQ page answers the most common questions.
- Finally, our contact page connects you with an adviser.
- Similarly, you can browse more models in our spa shop.
Of course, water care matters as well. Therefore, keep the pH value between 7.0 and 7.4. Consequently, the surface stays smooth for years. For instance, the German Environment Agency explains safe water hygiene. Overall, good care protects your investment.
In fact, many buyers ask us about noise. Therefore, we list the pump data on request. Besides, quiet models suit small homes. As a result, you sleep well after a late bath.
Similarly, energy use stays a common question. Also, insulated covers cut the heating cost. Consequently, running costs stay predictable. Above all, we advise before you buy.
Meanwhile, planning helps a lot. First, measure the door and the floor. Then, check the power supply. Finally, tell us the access route.
In short, FAQs suits many homes. Moreover, FAQs stays easy to clean. Therefore, ask us about FAQs today.
More about FAQs
Above all, our team knows every detail. Therefore, you get fast and honest answers. Moreover, we plan the delivery with you.
