This page explains returns and refunds step by step. As a consumer you have a statutory 14-day right of withdrawal. The period starts on the day you receive the goods.
Return conditions at a glance
- Return window: 14 days from receipt of the goods.
- Condition: as new, unused and in the original packaging where possible.
- Return method: parcel return, or collection by a freight forwarder for large items.
- Return shipping cost: paid by the customer. For freight items it is at most 150 EUR. For faulty or wrongly delivered goods we pay all costs.
- Refund: within 14 days, to the account used for payment.
- Fees: no restocking fee.
How a return works
- Announce the return by email to info@worldonespa.de or by phone on +49 152 16915802.
- State your order number and the item.
- We then send you the return instructions.
- Return address: Whirlpools World One GmbH, Römerstraße 158, 78652 Deißlingen-Lauffen, Germany.
Refund of the purchase price
We refund the purchase price including the original shipping cost (150 EUR) no later than 14 days after we receive your withdrawal. We may withhold the refund until the goods are back with us or you have proven that you sent them back.
Exceptions and damaged goods
Custom-made items and sealed hygiene articles once opened are excluded from return. Moreover, you should only inspect goods as you would in a shop.
Did a product arrive damaged? Then contact us immediately. We arrange a free replacement or repair. Your statutory warranty rights remain unaffected.
More information
The full legal text and the model form are on Right of Withdrawal. Common questions are answered in our FAQ. For delivery see Shipping & Delivery.
Why buy returns and refunds at Whirlpools World One?
First of all, our team checks every model before we ship it. Moreover, we store the parts we sell, so repairs stay simple. In addition, you reach a real person by phone or e-mail. As a result, you know what happens after your order. For example, we confirm the delivery week in writing.
Furthermore, we plan the delivery route with you. Therefore, heavy goods reach the right room. Besides, our fitters explain the first start-up. Thanks to clear instructions, you can use the product on day one. Meanwhile, our service line stays open for questions.
Delivery, service and care for your returns and refunds
- Above all, we ship insured across Germany. See our shipping terms.
- Also, you can pay by SEPA transfer. Read the payment options.
- In short, our FAQ page answers the most common questions.
- Finally, our contact page connects you with an adviser.
- Similarly, you can browse more models in our spa shop.
Of course, water care matters as well. Therefore, keep the pH value between 7.0 and 7.4. Consequently, the surface stays smooth for years. For instance, the German Environment Agency explains safe water hygiene. Overall, good care protects your investment.
